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Terms of Service

Last updated: December 29, 2025

1. Agreement to Terms

By accessing or using InboundPilot ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

InboundPilot is a unified AI-powered lead management platform that consolidates messages from Instagram, Facebook, WhatsApp, Telegram, and email into a single inbox. Our Service uses artificial intelligence to automatically qualify and manage leads, helping businesses streamline their communication workflows.

3. User Accounts

When you create an account with us, you must:

  • Provide accurate, complete, and current information
  • Maintain the security of your password and account
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years of age.

4. Subscription and Payment

Our Service is offered on a subscription basis:

  • Free Trial: We offer a 14-day free trial for new users
  • Billing: Subscriptions are billed monthly in advance
  • Cancellation: You may cancel your subscription at any time; access continues until the end of the billing period
  • Refunds: We offer a 30-day money-back guarantee for new subscriptions
  • Price Changes: We reserve the right to modify pricing with 30 days notice

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Send spam, unsolicited messages, or bulk communications
  • Harass, abuse, or harm another person or entity
  • Impersonate any person or entity or misrepresent your affiliation
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service for any illegal or unauthorized purpose
  • Transmit viruses, malware, or other malicious code

6. Platform Integrations

When you connect third-party platforms (Instagram, Facebook, WhatsApp, Telegram, Email) to our Service:

  • You authorize us to access and process data from these platforms as necessary to provide the Service
  • You are responsible for complying with each platform's terms of service
  • You acknowledge that platform access may be revoked or limited by the platform provider
  • You may disconnect any platform at any time through your account settings

7. Intellectual Property

The Service and its original content, features, and functionality are owned by InboundPilot and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.

You retain ownership of any content you submit, post, or display on or through the Service. By submitting content, you grant us a worldwide, non-exclusive license to use, process, and display such content solely for the purpose of providing the Service.

8. AI-Generated Content

Our Service uses artificial intelligence to generate lead summaries, responses, and insights. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and verifying any AI-generated content before taking action based on it. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.

9. Limitation of Liability

To the maximum extent permitted by law, InboundPilot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

10. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that the Service will be uninterrupted, secure, or error-free.

11. Indemnification

You agree to defend, indemnify, and hold harmless InboundPilot and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

You may terminate your account at any time by contacting us or through your account settings. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which InboundPilot operates, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: legal@inboundpilot.xyz